We accept returns within 14 days from the date you receive your order.
Only ready-made products are eligible for return.
Items that are custom-made, made-to-order, or specially manufactured cannot be returned or refunded under any circumstances.

Condition of Returned Items

To be eligible for a return, the product must be:

In its original condition

Unused and undamaged

Returned with all original packaging and accessories

Products that are damaged, used, or not in their original state may not qualify for a refund.

Return Shipping Costs

If the item has a manufacturing defect or arrives damaged, Familia covers the return shipping cost.

If the return is for any other reason (e.g., change of mind), the customer is responsible for shipping fees.

Refund Process

Refunds are issued only after we receive and inspect the returned item.
If you paid by credit/debit card, the refund will be processed back to the same card once the item is received from the shipping company or delivered back to us.
Please allow a short processing period depending on your bank.

Exchanges

We offer product exchanges for eligible items, as long as the returned product meets all return conditions and is not custom-made.

Non-Returnable Items

Custom-made / made-to-order pieces

Personalized or specially sized items

Any product manufactured specifically upon request

How to Request a Return or Exchange

To start a return or exchange request, please contact us directly on WhatsApp:
📱 0112 4860059
Our team will guide you through the process and arrange the pickup.